This Privacy Policy describes how ZOI STUDIO PTY LTD (“ZOI STUDIO”, “we”, “us” or “our”) collects, uses, and protects information when you use our mobile games and applications (the “Service”).
By installing, accessing or using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not install or use our games or applications.
Contents
1. Interpretation & Definitions
Company
ZOI STUDIO PTY LTD, an Australian company, is the controller of the information collected through our games and applications.
Country
Country refers to Australia.
Device
Device means any device capable of running our games, such as a smartphone, tablet or other consumer device.
Personal Data
Personal Data means any information that relates to an identified or identifiable individual.
Usage Data
Usage Data is information that is collected automatically when you use the Service, either generated by the use of the Service or from the Service infrastructure itself (for example, game session length, device information, crash logs).
Service
Service refers to all mobile games and applications published by ZOI STUDIO PTY LTD on stores such as Google Play and the Apple App Store.
You
You means the individual using the Service, or the parent/guardian of a child who uses the Service. Where applicable, “you” may also refer to a company or other legal entity on whose behalf an individual uses the Service.
2. Information We Collect
2.1 Personal Data You Provide
In most cases, our games can be used without creating an account or directly providing personally identifiable information such as your name or email address.
However, in limited situations (for example, when you contact us for support), you may voluntarily provide information such as:
- Email address
- Support messages and other information you choose to share with us
2.2 Usage Data (Collected Automatically)
When you access the Service, we and our third-party partners may automatically collect certain information from your device, including:
- Device type and model
- Operating system and version
- Language and region settings
- IP address (which may be anonymised or truncated)
- Game version and configuration
- Gameplay events (e.g. levels completed, in-game actions)
- Session duration and frequency of use
- Crash logs and performance diagnostics
- Advertising identifiers (e.g. Google Advertising ID, Apple IDFA)
This information is generally collected in a way that does not identify you personally and is used to improve the stability, performance and quality of our games.
3. How We Use Your Information
We may use the information we collect for the following purposes:
- To provide and maintain the Service, including basic game functionality and features.
- To improve and personalise our games by analysing how players interact with them.
- To monitor performance and fix issues, including crash reports and technical diagnostics.
- To show advertising (where applicable), including contextual or non-personalised ads and, where permitted, personalised ads based on your device’s advertising identifier.
- To communicate with you when you contact us, such as responding to support requests.
- To comply with legal obligations and enforce our terms and policies.
4. Third-Party Services & SDKs
Our games may integrate third-party software development kits (“SDKs”) and services. These may include, for example:
- Advertising networks and mediation platforms
- Analytics and crash reporting tools
- Platform services such as Google Play Services or Apple Game Center
These third parties may collect and process Usage Data in accordance with their own privacy policies. They may use technologies such as device identifiers, cookies or similar mechanisms to provide their services (for example, to limit how often you see the same ad, or to measure the effectiveness of advertising campaigns).
We take reasonable steps to work only with reputable partners and to configure these services to respect applicable privacy rules, especially for children and for regions with specific regulations.
5. Children’s Privacy
Some of our games may be appealing to or suitable for children. We are committed to protecting children’s privacy and complying with applicable laws, including the U.S. Children’s Online Privacy Protection Act (COPPA), where relevant.
- We do not knowingly collect personal information from children under the age of 13 without verifiable parental consent.
- For games identified as directed to children, we configure our services so that advertising, if present, is non-personalised (contextual) and data collection is limited.
If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us using the details in the “Contact Us” section. We will take reasonable steps to delete such information as soon as possible.
6. Data Retention
We retain Usage Data only for as long as necessary for the purposes described in this Privacy Policy, such as improving game performance, preventing abuse and complying with our legal obligations.
Where data is processed by third-party providers (for example, analytics or advertising partners), their respective retention periods and deletion practices apply.
8. Your Rights & Choices
Depending on your location, you may have certain rights in relation to your personal data, such as the right to:
- Request access to personal data we hold about you
- Request correction or deletion of your personal data
- Object to or restrict certain types of processing
- Withdraw consent where processing is based on consent
You can also limit certain data uses directly on your Device. For example, on most platforms you can:
- Reset or limit your advertising identifier
- Turn off personalised ads in your device or account settings
To exercise any rights or ask questions about your data, please contact us using the details in the “Contact Us” section below.
9. Security
We use commercially reasonable measures to protect the information we collect. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
10. Links to Other Websites
Our games may display advertisements or links that lead to third-party websites or services that are not operated by us. We are not responsible for the content or privacy practices of any third-party sites.
We strongly encourage you to review the privacy policies of any third-party services you visit or use.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
12. Contact Us
If you have any questions about this Privacy Policy or our practices, you can contact us at:
- Email: support@zoistudio.com.au
- Website: https://zoistudio.com.au